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Terms and Guarantees
Return Policy
At Aqua, Inc., we stand behind our merchandise 100%.
When returning items:
- All returned items must be in the original packaging.
- Any items returned for reasons other than defects must be unused
and in the original packaging.
- We will not give any refunds for returned merchandise. We offer
you the option of exchanging merchandise for the current list
price or a store credit valid for 1 year after the purchase date.
- If you have received a defective item from us, please return
the merchandise and a copy of your invoice. Please inform us which
you prefer: a replacement item or a store credit for the defective
merchandise.
For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to
replace the damaged merchandise. If you have questions about a return,
please call us at 919-749-4676 or e-mail us at info@aquaincjewelry.com
Aqua, Inc. stands behind our products and guarantees
your satisfaction.
We guarantee our products.
Aqua Inc. promises to deliver high-quality products in good condition.
If, for any reason, your purchase is not satisfactory, we will gladly
replace it or issue you a store credit. Simply return your merchandise
with the original paperwork and packaging within 30 days of receiving
your order. We promise to process your request in a timely manner.
We guarantee first-class customer service.
Aqua, Inc. is committed to making you happy. If you have any questions
or concerns regarding our products or services, please contact us
at 919-749-4676, or e-mail us at
info@aquaincjewelry.com we will respond to or acknowledge your
inquiry within one business day.
We guarantee your security.
Every time you shop with Aqua, Inc., you are backed by our security
guarantee. When you are shopping at Aqua, Inc., you are shopping
on our secure server, which encrypts all of your personal information,
including name, address and credit card number. All credit card
transactions made on the Aqua, Inc. Web site are protected using
industry standard SSL Security. All Aqua, Inc. credit card transactions
are cleared through our secure servers that are protected from fraud
with a certificate from Verisign.
To view certificate information in Windows Internet Explorer:
While in our secure order area, right-click on the bottom portion
of one of our checkout pages and select the Properties item. In
the Property Sheet window that appears, select the Certificates
button to see certificate information. Please note: the Macintosh
version of Internet Explorer does not support this functionality.
To view certificate information in Netscape Navigator: While
in our secure order area, right-click (control-click on the Macintosh)
on the bottom portion of one of our checkout pages and select the
Page Info item.
We are so confident that your information cannot be compromised
as a result of shopping at Aqua, Inc., we guarantee your protection
in the event of unauthorized interception and use of your credit
card. If you think your credit card has been compromised as a result
of shopping at Aqua, Inc., please contact your credit card provider
immediately. Most banks either cover all charges, or limit your
liability to $50. We guarantee that if your card was compromised
as a result of shopping at Aqua, Inc. and your bank does not cover
all charges, we will compensate you for the amount of your liability,
up to $50.
Shipping Policy
Rates may change
We currently ship to street addresses (all shipping methods), P.O.
boxes within the 50 United States (standard shipping only), and
to APO/FPO U.S. Military addresses (standard shipping only). Packages
sent to military addresses may be delayed by military mail handling.
Packages over 20 pounds may require additional shipping time. We
do not ship internationally or to the U.S. territories.
3-day, 2-day or overnight order processing
- Orders received before 5 p.m. Eastern Time Monday through Friday
will be processed the same day. Orders received after 5 p.m. Eastern
Time will be processed the next day. Orders received after 5 p.m.
Eastern Time Friday, Saturday, or on Sunday will be processed
on Monday.
- Our transportation partners do not process orders on the weekend.
Therefore, if you place an order after 5 p.m. Eastern Time on
Friday, you may experience a delay between your order shipped
confirmation email and the actual shipment of your order.
Weekend delivery
Overnight, 2-day, and 3-day packages are delivered Monday through
Friday only.
Alaska and Hawaii
Shipping to Alaska and Hawaii may require an additional one to two
days.
Privacy Policy
We guarantee your privacy.
At Aqua, Inc., we are committed to protecting your privacy. Aqua,
Inc. does not sell, trade or rent your personal information to other
companies. We use the information we collect about you to process
orders and to provide a more personalized experience. Aqua, Inc.
will not collect any personal information about you except when
you specifically and knowingly provide such information.
It may be helpful for you to know how we use the information
we collect:
- When you order, we request your name, e-mail address, mailing
address, telephone number, credit card number and expiration date.
This allows us to process and fulfill your order and to notify
you of your order status.
- When you enter a contest or other promotional feature, we may
ask for your name, address and e-mail address so we can administer
the contest and notify winners.
- We may also use the information we collect to notify you about
important changes at Aqua, Inc. and special offers we think you
will find valuable.
Your right to Opt-Out
Aqua, Inc. provides you the option of not receiving communications
from us at any time. To opt-out you must send an e-mail to info@aquaincjewelry.com
or call us at 919.749.4676. Please note that when you make a purchase,
we will send you e-mails to confirm your order and may also need
to contact you via phone, postal mail, or e-mail if we have any
questions regarding your order.
By using our Web site, you consent to the collection and use of
this information by Aqua, Inc.. If we decide to change our privacy
policy, we will post the changes on this page so that you are always
aware of what information we collect, how we use it, and under what
circumstances we disclose it.
If you are under 18 years of age, you must have your parent or
guardian's permission to order.
Guarantee
Aqua, Inc. stands behind our products and guarantees your satisfaction.
We guarantee our products.
Aqua Inc. promises to deliver high-quality products in good condition.
If, for any reason, your purchase is not satisfactory, we will gladly
replace it or issue you a store credit. Simply return your merchandise
with the original paperwork and packaging within 30 days of receiving
your order. We promise to process your request in a timely manner.
We guarantee first-class customer service.
Aqua, Inc. is committed to making you happy. If you have any questions
or concerns regarding our products or services, please contact us
at 919-749-4676, or e-mail us at info@aquaincjewelry.com we will
respond to or acknowledge your inquiry within one business day.
We guarantee your security.
Every time you shop with Aqua, Inc., you are backed by our security
guarantee. When you are shopping at Aqua, Inc., you are shopping
on our secure server, which encrypts all of your personal information,
including name, address and credit card number. All credit card
transactions made on the Aqua, Inc. Web site are protected using
industry standard SSL Security. All Aqua, Inc. credit card transactions
are cleared through our secure servers that are protected from fraud
with a certificate from Verisign.
To view certificate information in Windows Internet Explorer:
While in our secure order area, right-click on the bottom portion
of one of our checkout pages and select the Properties item. In
the Property Sheet window that appears, select the Certificates
button to see certificate information. Please note: the Macintosh
version of Internet Explorer does not support this functionality.
To view certificate information in Netscape Navigator: While
in our secure order area, right-click (control-click on the Macintosh)
on the bottom portion of one of our checkout pages and select the
Page Info item.
We are so confident that your information cannot be compromised
as a result of shopping at Aqua, Inc., we guarantee your protection
in the event of unauthorized interception and use of your credit
card. If you think your credit card has been compromised as a result
of shopping at Aqua, Inc., please contact your credit card provider
immediately. Most banks either cover all charges, or limit your
liability to $50. We guarantee that if your card was compromised
as a result of shopping at Aqua, Inc. and your bank does not cover
all charges, we will compensate you for the amount of your liability,
up to $50.
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